Refunds & Returns

Curio Refund and Return Policy

At Curio, we strive to provide exceptional quality and service. If for any reason you're not satisfied with your purchase, we offer the following refund and return options:

Return Eligibility

To be eligible for a return or exchange, items must:

• Be in original condition (unused, unworn, unaltered).
• Include all original packaging, tags, and accessories.
• Be returned within 30 days of delivery.

Return Process

To initiate a return:

• Contact our Customer Service team via phone (+971588740186) or email (mohabeldahhar73@gmail.com).
• Provide the order number, reason for return, and photos of the item (if damaged).
• Receive return shipping instructions and RMA (Return Merchandise Authorization) number.

Refund Options

Refunds will be issued in the original payment method:

• Full refund for items returned within 30 days.
• Store credit or exchange for items returned after 30 days (up to 60 days).
• No refunds or exchanges after 60 days.

Exceptions

The following items are non-returnable:

• Custom orders.
• Final sale or clearance items.
• Items damaged after delivery.

Shipping Costs

Return shipping costs are:

• Customer's responsibility for non-defective items
• Curio's responsibility for defective or damaged items

Timeline

Refunds will be processed within:

• 5-7 business days after receiving returned items
• 10-14 business days for exchanges

Contact Us

For questions or concerns, please contact:

Customer Service

Phone: +971588740186

Email: mohabeldahhar73@gmail.com

Changes to Policy Curio reserves the right to modify this policy at any time. Please note that this is a sample policy and may need to be adapted to your specific business needs and local laws.